Delivery and Returns
Delivery and Returns Policy
Delivery
- We aim to process and ship all orders within 1 business day.
- Standard delivery times range between 2-5 business days, depending on your location.
- Free shipping is available for all orders.
- Once your order has been dispatched, you will receive a tracking number via email to monitor your shipment’s progress.
Returns
We want you to love your Poignet watch. If for any reason you are not satisfied, we offer a hassle-free returns process:
- Return Period: You can return your purchase within 14 days of receiving your order.
- Conditions: Items must be returned in their original, unused condition, with all tags and packaging intact.
- Process:
- Refunds: Refunds will be processed within 7 business days of receiving the returned item. Shipping fees are non-refundable unless the product is faulty or damaged.
- Return details can be found in your order confirmation email.
Exchanges
- If you'd like to exchange your item, please initiate a return and place a new order for the desired product.
Questions?
Our customer service team is here to help! If you have any questions about your delivery or return, contact us via our "Contact Us" page or email us at info@poignet-worldwide.com.